Launch of New Live Chat Service

Moneypenny, the leading outsourced communications provider for facilities management, is further expanding its business with the launch of its new Live Chat service.

Available 24/7 on either a fully outsourced basis, or as overflow support, the service enables customers and employees to instantly converse with a real person using Live Chat software on Moneypenny clients' websites as an alternative to a phone call.

Joanna Swash, managing director of Moneypenny, said: "We are very excited about the launch of Live Chat. It gives customers another route to communicate with businesses as not everyone wants to call all of the time. It is also excellent for customer service and will increase the number of enquiries generated for our clients. Moneypenny is a great example of this, as we recently launched Live Chat on Moneypenny.com and it has already increased our enquiries by 30%."

Moneypenny is already working with businesses nationally, and demand is increasing rapidly as businesses are realising the efficient and consistent Live Chat service Moneypenny can now provide.

Jess Edwards, channel manager at Moneypenny, said: "Delivering excellent service for both customers and employees is an ongoing priority for facilities managers, and increasingly conversations with our FM contacts involve how they can capture more enquires and improve business processes. FMs are well aware that to achieve this they need a platform customers and employees want to use; one of convenience and handled by professional and friendly people. We've no doubt that Live Chat will benefit FMs in improving their service and productivity levels."

The company is currently running a recruitment drive to bolster its Live Chat provision, and expects an increased interest in the service in the upcoming months following a marketing campaign.

Joanna added: "Our key strength is that we really understand what our clients need, this combined with our unique out-of-hours and overflow service, for when clients are at lunch or in meetings, is already proving very popular. By looking after some or all chats exactly as if based in their office, clients see immediate results in sales and service levels."

To find out more, visit https://www.moneypenny.com/uk/live-chat/.