Magazine

Does ‘Digital’ Really Exist?

Peter Tetlow, client solutions director for outsourced contact centre provider Ventrica says thinking about digitalisation needs to change despite the fashion for digital transformation in the customer management industry.

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Empowering Women in ICT

Deborah Exell, Global Head of Human Capital at Getronics, asks whether our need to mark International Women’s Day is a sign of success or an acknowledgement too many employers are still failing their female employees.

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Is Anyone Listening?

Steve Loughney, Head of building management systems (BMS) for Siemens' Building Technologies division, considers allowances emergency planners must make for bystander apathy – the condition where people ignore alarm sounders in the belief someone ...

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